The importance of professional property management: insights & advice from Ascent Property Co.

When it comes to investment properties, maximising your returns is paramount, which is an area investors often struggle with. One way to achieve this is by enlisting the services of a professional property manager. 


Recently, Luke Langford, Director/Licensee at Ascent Property Co, sat down with Chris Brown, Senior Financial Adviser at Chapters Retirement Partners, to explore residential property management. 


They cover the key advantages of professional property management, the preferences of quality tenants, and essential questions to ask when considering property management services. Here's a closer look at their conversation.

Follow Ascent Property Co on Instagram & Facebook!

Chris: What are some key advantages for a property owner engaging professional property management when leasing a property? 


Luke: Professional property management offers many advantages for property owners leasing their properties — I’ll give you 10 off the top of my head. 


  1. Expertise: Property managers possess extensive knowledge of local real estate markets, rental laws, and industry best practices, ensuring optimal rental pricing and tenant selection. 
  2. Time Savings: Delegating tasks like tenant screening, maintenance coordination, and rent collection to professionals frees up property owners' time for other pursuits. 
  3. Quality Tenants: Property managers rigorously screen potential tenants, reducing the risk of problematic renters and minimizing vacancy periods. 
  4. Reduced Vacancies: With efficient marketing strategies, property managers attract tenants quickly, minimizing downtime between leases. 
  5. Legal Compliance: Professionals stay updated on ever-changing rental regulations, helping property owners avoid legal pitfalls and potential liabilities. 
  6. Maintenance Management: Property managers handle repairs and maintenance, preserving the property's condition and value while minimizing owner involvement. 
  7. Rent Collection: Timely rent collection is ensured through streamlined processes, reducing the hassle of chasing payments. 
  8. Tenant Relations: Property managers act as intermediaries, addressing tenant concerns, and handling conflict resolution professionally. 
  9. Financial Oversight: Comprehensive financial reporting keeps property owners informed about expenses, income, and overall property performance. 
  10. Peace of Mind: Entrusting property management to experts provides owners with confidence that their investment is being well-managed. 


Chris: Amazing! Just on your point about quality tenants, do you find quality tenants prefer to lease a property managed professionally? 


Luke: The short answer is “yes”, definitely. Quality tenants generally prefer to lease a professionally managed property and see the value in it. There are a few reasons for this. 


Firstly, reliability: professional property management ensures prompt handling of maintenance, repairs, and tenant communication, giving tenants reassurance. These properties are generally better maintained and have timely repairs which creates a better living experience. Another plus is efficiency. Experienced property managers streamline lease agreements, rent collection, and administrative tasks for smoother tenant processes. 


Dedicated management also offers tenants peace of mind because they can rely on managers to address issues during their lease and manage communications with the property owner, which can sometimes feel a bit awkward. Finally, property managers have an extensive knowledge of rental regulations and ensure legal compliance — that’s good news for both parties. 


Chris: What questions should you ask a property manager if you’re considering using their services? 


Luke: It's essential to ask the right questions to ensure your chosen agency aligns with your needs and goals. Obviously being in the industry, I’ve received just about every question you can think of. These are the topics I think it’s most important to ask about. 


  • Experience and qualifications. 
  • Services and fees. 
  • Tenant screening and placement processes. 
  • How rent collection and other financial aspects work. 
  • Maintenance and repairs. 
  • How communications (particularly, difficult conversations) are managed. 
  • How vacancy and marketing are handled. 
  • Property inspections — they’re frequency and what’s checked. 
  • If needed, the tenant eviction process. 
  • Legal and compliance aspects. 
  • Contract and termination. 


Asking questions in these areas will provide a comprehensive understanding of the property manager's capabilities and approach to property management, ensuring a good fit for you and your property. 


Chris: And if they choose to go ahead, what are some things a property owner can do to make their home more appealing and achieve the best rental return? 


Luke: Making your property appealing to renters involves aesthetic improvements and practical considerations. An obvious one is cleaning and repairing. Take some time to ensure the property is well-maintained, addressing any maintenance issues to create a positive first impression. This could be as simple as a fresh coat of paint — I always suggest neutral colours to enhance the property's appeal. Maintaining the exterior, landscaping, and entrance also makes the property more inviting via good curb appeal. 


A more expensive aspect to think about (but well worth it in my experience), includes modernising the home where possible. Consider updating features such as appliances, countertops, and fixtures to increase aesthetics and functionality. Kitchens and bathrooms are no different — if owners can afford to upgrade these key areas, they’ll attract higher-quality tenants. 


In saying that, understanding your target market and tailoring improvements accordingly is crucial for achieving the best rental return. 


Chris: Talk to me about property management fees. Are these fees normally a tax-deductible expense? 


Luke: Yes, property management fees are typically tax-deductible expenses for property owners. These fees are considered operating expenses directly related to the management and maintenance of your rental property. As a result, they can be deducted from your rental income when calculating your taxable rental profit. 


Chris: How can professional property management help when a property is to be sold with a tenancy agreement in place? 


Luke: Professional property management can be incredibly beneficial here. For starters, they ensure the existing tenancy agreement remains intact, providing a consistent rental income stream during the sale process. This includes documentation and lease transfer — managers handle the necessary paperwork to transfer the lease to the new owner. They also maintain communication with tenants, minimising disruptions and preserving a positive landlord-tenant relationship. 


Additionally, property managers are well-versed in local landlord-tenant regulations. They ensure that the sale process is conducted in compliance with these regulations, protecting both your interests and the rights of the tenant whilst ensuring all legal requirements are met during the transition. 


Explore the Ascent Property Co advantage 


Choosing the right property management team can significantly impact your financial outcomes. Ascent Property Co sets new standards in property management and currently offers a special introductory management package for new clients. 


To seize this opportunity, visit their website or reach out to Luke Langford directly on 0493 672 956 or at luke@ascentpropertyco.com.au. You can also speak with Nigel Parker on 9356 8033 or at nigel@ascentpropertyco.com.au. 


And, don’t forget to follow Ascent Property Co on Instagram & Facebook!

Need help with your accounting?

Find Out What We Do
October 13, 2025
It’s very common for retirement priorities to shift over time. But for some, the change arrives with a jolt. You may spend years—even decades—planning exactly what your post-work life will look like. While life can throw a curveball into your plans at any stage, the closer you get to retirement, the more unsettling the disruption can be. Whether it’s family breakdowns, the death of a loved one, an inheritance received, or unexpected expenses, you'll face a different personal and financial landscape. One that no longer matches the retirement you envisioned. Adjusting your working life. When a major life change hits, the most important rule is: don't rush anything. While you're reshaping your future and contemplating big moves, avoid making any rash decisions that are irreversible. The event may alter the required length of your working life or your willingness to continue working: Health issues could force you to retire earlier than planned A substantial inheritance might enable a more enjoyable, earlier exit from work. Conversely, a divorce late in life, particularly for someone with high spending habits, might necessitate staying chained to a desk longer. The separation may leave you with an unexpected mortgage or simply drain your finances through the legal process, creating difficulties. Make a basic plan. Take the time to sit down and rationally think through what your new retirement might involve. If retirement is still five to 10 years away, that's a good timeframe to start contemplating your next steps. The most critical step is to determine how much money you will need to spend. While most people worry about whether they "have enough money," the key question is almost always, "How much do I need to spend in retirement?". Consider this example: If you retire with $1 million and your annual spending requirement is $50,000, you're likely secure. However, if you have $1 million but need to spend $150,000 per year, you have a problem. You'll need to either dramatically increase your savings or significantly reduce your spending expectations. If you are struggling with these figures or want a professional opinion, see a financial adviser ( we can direct you to one ). Paying for a few hours of their time will help you consider things you hadn't thought about. A change of pace. Remember, retiring from your main career does not mean leaving the workforce for good. You have options: Moving part-time in your current job for a few years, using your extra days for hobbies. Taking on volunteer work. Leaving a stressful executive role for paid work you actually enjoy. Hopefully, your surprises on the path to retirement are positive ones. If they are not, don't panic. Stay calm and seek advice. We can help. Early advice and planning can make a real difference in managing your retirement well—understanding the tax implications is a huge part of that. Don’t wait — let us help you !
October 13, 2025
If you're living and working in Australia on a visa, you may be required to lodge a tax return with the Australian Taxation Office (ATO). Australia's tax system is complex—even more so if you're a visa holder. We specialise in helping visa holders understand and manage tax obligations with clarity, compliance, and confidence. With years of experience in this niche area, our dedicated team of tax professionals is here to make tax time stress-free. Do visa holders need to lodge a tax return? If you earn income in Australia, you're likely required to lodge a tax return. This applies even if you're on a temporary or bridging visa. Common visa types that often require a tax return include: Working Holiday Visa (subclass 417 or 462) Student Visa (subclass 500) Temporary Skill Shortage Visa (subclass 482) Graduate Visa (subclass 485) Partner Visa (subclass 820/801 or 309/100) If you earn more than the tax-free threshold (currently $18,200), you must lodge a return. Some visa holders, however, don’t qualify for this threshold—more on that below. Australian Tax Residency Test explained. When it comes to lodging your tax return, your tax residency status makes a huge difference. Even if you're on a temporary visa, you could still be a resident for tax purposes. This affects how much tax you pay, what deductions you're eligible for, and whether you can claim the tax-free threshold. 1. The Resides Test (Main Test) This is the primary test. You’re likely a resident if: You live in one place and have regular routines (like renting a place, going to work or uni) You’re part of the local community (bank account, phone, gym, etc.) You stay in Australia for a continuous period of 6 months or more You intend to stay long term—even if your visa is temporary 2. The Domicile Test You may be a resident if your domicile (legal home) is in Australia, unless you can prove your permanent place of abode is overseas. This usually applies to: Australian citizens or PRs working overseas temporarily People who still maintain strong ties to Australia Note: Most temporary visa holders don’t pass this test unless they’ve been in Australia long-term. 3. The 183-Day Test. If you’re physically in Australia for 183 days or more in a financial year (doesn’t need to be consecutive), you may be a resident—unless your usual place of abode is clearly overseas and you don’t intend to live here. You’re likely a resident if: You stay for 6 months or more You rent long-term accommodation You’re working or studying with the intention to remain for an extended time Common visa types & how tax applies. 1. Student Visa (Subclass 500) Likely considered a tax resident if you stay over 6 months Can claim the tax-free threshold ($18,200) Can deduct eligible expenses (like textbooks, computers for study if working in a related field) 2. Working Holiday Visa (Subclass 417 or 462) Taxed at a flat rate of 15% on income up to $45,000 Must lodge a return if you earn any income Generally, not eligible for the tax-free threshold Superannuation can be claimed back when leaving Australia (through DASP) 3. Temporary Skill Shortage (TSS) Visa (Subclass 482) Often considered a tax resident, especially if you're working full time and have relocated Must lodge a return and may be eligible for tax offsets Can claim work-related deductions and rental expenses (if conditions apply) 4. Partner Visa (Subclass 820/801 or 309/100) Usually treated as a resident for tax purposes Same obligations and entitlements as an Australian citizen Tax returns may support future PR or citizenship applications Key differences for visa holders. 1. Tax Residency Status Your tax residency is not the same as your immigration residency. You could be a temporary visa holder and still be considered an Australian resident for tax purposes. If you're a resident for tax purposes, you may be eligible for the tax-free threshold and lower tax rates. If you're a non-resident, you’ll pay tax on every dollar earned (no tax-free threshold) and possibly at higher rates. Factors like how long you’ve been in Australia, your living arrangements, and whether you plan to stay long-term affect your tax residency status. The ATO provides a residency test to help determine your status. 2. Working Holiday Makers If you hold a working holiday visa, you're taxed at a special flat rate (15% on income up to $45,000 as of 2024-25), regardless of your residency status. You're still required to lodge a return if you’ve worked. 3. Access to Tax Offsets and Benefits Only Australian tax residents can access certain tax offsets, such as the low-income tax offset. You may also qualify for superannuation contributions, but you'll need to apply for a Departing Australia Superannuation Payment (DASP) when leaving the country permanently. What are the common mistakes to avoid? We see four common mistakes: Assuming you don’t need to lodge because you're a student or on a short-term visa Not declaring all income (including freelance or cash jobs) Using the wrong tax residency status Forgetting to lodge a return when leaving Australia Let us take care of your tax return. Whether you're a student, skilled worker, working holiday maker, or about to leave Australia permanently, getting your tax return right is crucial.  This is a niche area Ascent Accountants specialises in. We understand the unique situations that come with different visas—and we make sure you claim every dollar you’re entitled to. Contact us today to get started.
October 13, 2025
Bringing clarity to concealed sales prices. Scrolling through property listings and seeing phrases like 'offers from', 'expressions of interest', 'all offers considered', or simply 'contact agent' instead of a clear price can be frustrating for buyers. This lack of transparency makes it difficult to figure out what a seller is truly expecting for a property. In fact, the frustration at properties advertised with no price at all is consistent feedback clients give to agents. Buyers often report frustration after calling agents and not being given any guidelines on where the property sits on a price scale. The absence of price information can impact user engagement, with industry feedback suggesting it can significantly influence how users interact with property websites. Clear, visible pricing may enhance user trust and interest. Strategic steps for buyers. How to overcome the problem when agents don't give a price guide. Navigating a property purchase without a price guide is challenging, but buyers can take strategic steps to reduce uncertainty and strengthen their buying position. Research comparable sales: Understanding market trends and researching comparable sales in the area is crucial for setting realistic expectations. While median values are widely referenced, they don't always accurately reflect individual property values, so look at recent sales of similar properties for a clearer picture. Know your financials: Have a clear understanding of your risk profile and financial position. Know your borrowing capacity and secure a loan pre-approval. This streamlines the buying process and makes your offer more appealing to sellers in a competitive market. Use online tools: Experimenting with the minimum-to-maximum price range feature online can assist in providing a general price range. The limitations of desktop valuations. While desktop valuations can be handy, be careful not to overstate their accuracy due to certain variables. Desktop valuations are just averages based on an area's lot size, house size, nearby sales, number of bedrooms, and bathrooms. They may not accurately account for homes that are unique, have views, or don't fit the suburb's prescribed pattern. Furthermore, distinct features are ignored. A significant difference between properties may be that one has been totally upgraded and renovated, with sellers spending hundreds of thousands, versus a property in original condition. This difference is often not taken into account by automated valuations. We’re here to help. Buying a home is a financial and an emotional decision. If you’re buying, do your homework on comparable sales and understand the tax implications with Ascent Accountants . You can also consult with Ascent Property Co. and be matched with a home that suits your needs.
September 15, 2025
From 1 July 2025, interest on ATO tax debts won’t be deductible. This could add big costs—but smart planning now can ease the cash flow hit.
September 15, 2025
ATO is targeting WFH claims, car deductions, rental expenses & crypto. Our blog shows how to maximise deductions legally & avoid penalties.
September 15, 2025
Selling in 2025? Small details can make or break your price—but most pitfalls are avoidable. Read our blog to boost your property’s value.
More Posts